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 Post Posted: Sat Oct 28, 2017 3:44 am 
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Joined: Sat Oct 28, 2017 3:21 am
Posts: 2
I replied to an old post (viewtopic.php?f=21&t=6375) but I figured I should create a new post with the correct title.

I just received my ASI290 MINI and am having the same problem:

"If I open device manager the camera is shown under "other devices" as "Westbridge". If I open it and try to update the driver, manually locating the ZWO USB3 folder etc. it just says cannot find driver for my device."

I have the latest drivers installed : V3.0.0.2

What is the fix?


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 Post Posted: Mon Oct 30, 2017 1:37 pm 
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Joined: Thu Feb 21, 2013 2:51 am
Posts: 2292
sorry for later reply
seems the firmware inside the camera is lost
you can do a remote help to flash the firmware
just email us your teamviewer account and pass

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ZWO Founder
Location:lon=120.6 lat=31.3
SuZhou China


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 Post Posted: Tue Nov 14, 2017 12:42 pm 
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Joined: Tue Nov 14, 2017 12:18 pm
Posts: 2
Hi,

I have the same issue with my ASI1600MM-Cool Camera.

I open device manager the camera is shown under "other devices" as "Westbridge".

Could somebody help me?

TKS


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 Post Posted: Wed Nov 15, 2017 2:40 am 
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Joined: Thu Feb 09, 2017 4:58 am
Posts: 84
Hi all,
Please contact our support, Send Email to info@zwoptical.com.

We will try to remote control your computer and camera to fix this problem.
Please download a Teamviewer, and tell us your Teamviewer ID and password. We will use this software to remote control.
Beside, We need you stay with us, camera need to plugin and unplugin at least one time.

If it failed, We will thinking of sending the camera back to repair.

Thanks
chad

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ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China


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