Register    Login    Forum    Search    FAQ

Board index » Products » Cameras




Post new topic Reply to topic  [ 3 posts ] 
Author Message
 Post Posted: Tue Nov 07, 2017 7:24 pm 
Offline

Joined: Wed Jul 26, 2017 11:44 pm
Posts: 14
I have a ASI1600MMC. I've really been pleased with it. It's been around 5 months now and with very little use... the cooler stopped working. It's not software it is the camera. Though it still takes subs and the fan runs and the light is on. It's fully functional except for the cooler.

I contacted them about warranty and am a bit uneasy.

They said...

Hi Ron
OK, we will fix your camera. Please shipping back the camera. Here is our shipping address. UPS, DHL, USPS, etc, all ok for us. Please tell us your tracking number.
Please ship back the camera to the following address as a personal items and declare it as webcam for only $40 to avoid unnecessary customs problems.
Please fully understand the risk of shipping, we cannot take resposibility of losing package or damage.


______________________________


So? I can't insure it for the 1200 value? And if it gets lost. (I've had a lot of USPS and UPS items get lost over the years and they didn't even leave the country). No insurance over 40 bucks? I'll have more than that in postage!?

I don't know what to Do. Maybe I can sell it as a used 1600 (with no cooler) and replace it with a USA supported camera? What would be comparable spec USA camera? Lost my faith and love of ZWO products PDQ.

To me this is like no warranty at all. It's like playing the lottery.


Top 
 Profile  
Reply with quote  
 Post Posted: Wed Nov 08, 2017 7:22 am 
Offline
User avatar

Joined: Thu Feb 21, 2013 2:51 am
Posts: 2292
usually we can trust these courier

_________________
ZWO Founder
Location:lon=120.6 lat=31.3
SuZhou China


Top 
 Profile  
Reply with quote  
 Post Posted: Fri Nov 10, 2017 1:31 pm 
Offline

Joined: Wed Jul 26, 2017 11:44 pm
Posts: 14
Thanks - cleared up the confusion. My dealer will handle it all.

thanks ZWO!


Top 
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
 
Post new topic Reply to topic  [ 3 posts ] 

Board index » Products » Cameras


Who is online

Users browsing this forum: Baidu [Spider], Bing [Bot], Yahoo [Bot] and 2 guests

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to: