I have a ASI1600MMC. I've really been pleased with it. It's been around 5 months now and with very little use... the cooler stopped working. It's not software it is the camera. Though it still takes subs and the fan runs and the light is on. It's fully functional except for the cooler.
I contacted them about warranty and am a bit uneasy.
Hi Ron OK, we will fix your camera. Please shipping back the camera. Here is our shipping address. UPS, DHL, USPS, etc, all ok for us. Please tell us your tracking number. Please ship back the camera to the following address as a personal items and declare it as webcam for only $40 to avoid unnecessary customs problems. Please fully understand the risk of shipping, we cannot take resposibility of losing package or damage.
So? I can't insure it for the 1200 value? And if it gets lost. (I've had a lot of USPS and UPS items get lost over the years and they didn't even leave the country). No insurance over 40 bucks? I'll have more than that in postage!?
I don't know what to Do. Maybe I can sell it as a used 1600 (with no cooler) and replace it with a USA supported camera? What would be comparable spec USA camera? Lost my faith and love of ZWO products PDQ.
To me this is like no warranty at all. It's like playing the lottery.
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