Please contact our support, Send Email to firstname.lastname@example.org
We will try to remote control your computer and camera to fix this problem.
Please download a Teamviewer, and tell us your Teamviewer ID and password. We will use this software to remote control.
Beside, We need you stay with us, camera need to plugin and unplugin at least one time.
If it failed, We will thinking of sending the camera back to repair.